Publicado el abr 14, 2025

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Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification

Non-Exempt

Reports to

HR Manager

Summary/Objective

The HR Assistant provides day-to-day administrative support to the HR department, focusing on processing requests, maintaining accurate HR records, and ensuring smooth operations of HRIS systems. This role serves as the first point of contact for HR-related inquiries, assisting with employee data updates, benefits administration, and supporting HR team members in daily tasks. The HR Assistant is critical to the efficiency and accuracy of HR processes and provides essential support to senior HR staff.

Direct Reports

N/A

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Maintains and updates employee records in the HRIS system, ensuring accuracy and compliance with company policies.
• Processes employee requests for benefits changes, personal information updates, and other HR-related inquiries via email and other communication channels.
• Assists in administering employee benefits programs, including enrollment, changes, and terminations, under the guidance of senior HR staff.
• Supports payroll processing by verifying employee time and attendance records and updating payroll spreadsheets.
• Monitors HR email communications and Fresh Service tickets, ensuring that all employee inquiries are addressed promptly and accurately.
• Assists in scheduling and coordinating HR meetings, orientations, and employee training sessions.
• Prepares and maintains various HR reports.
• Helps ensure compliance with federal, state, and local employment regulations by maintaining accurate HR files and assisting with audits.
• Assists in preparing documentation related to employee disciplinary actions, performance reviews, and other HR tasks.
• Supports other HR functions and team members as needed, including employee engagement, recruitment, and performance management tasks.

Competencies

• Attention to Detail
• Organization and Prioritization
• Strong Communication Skills
• Problem-Solving Abilities
• Time Management Skills
• Maintains Confidentiality

Travel

This position requires the ability to conduct business travel as needed; which may include frequent travel outside the local area and overnight.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Qualifications

Required Education and Experience

• High school diploma or equivalent required
• 0 to 2 years of experience in an administrative or HR support role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic knowledge of HRIS systems (e.g., Paycom, ADP, Workday, BambooHR, etc.).
• Ability to maintain confidentiality and handle sensitive information with discretion.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Publicado el abr 08, 2025

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Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification
Exempt

Reports to
Senior Marketing Manager

Summary/Objective
The Marketing Communications Specialist is responsible for executing corporate communication strategies, managing external communication channels, and producing content that supports brand awareness and stakeholder engagement. This role supports campaigns across social media, email, the company website, and print materials while ensuring alignment with the organization’s messaging, voice, and goals. The Specialist collaborates closely with marketing leadership and other departments to ensure timely, accurate, and high-quality content delivery.

Direct Reports
N/A

Essential Functions/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Content Development and Campaign Execution

• Draft and manage content for press releases, blogs, newsletters, and the company website.
• Execute email campaigns and communication initiatives across digital platforms.
• Support external and internal communication related to marketing requests and organizational events.
• Assist with promotional content and advertising material development.

Collaboration and Support

• Assist in the planning and execution of long-term marketing strategies and brand management efforts.
• Serve as a liaison between the marketing team and internal stakeholders to ensure brand consistency and timely delivery of content.

Stakeholder and Brand Engagement

• Monitor and respond to social media interactions, questions, and concerns.
• Ensure consistent brand messaging across all platforms.
• Collaborate with marketing leadership to support the long-term marketing strategy.

Communication and Coordination

• Manage and maintain marketing calendars, ensuring alignment of campaign timelines, events, and content delivery.
• Track and report on social media engagement and content performance, providing data to support ongoing strategy improvements.
• Track communication and campaign performance metrics.
• Coordinate with team members to ensure timely fulfillment and inventory tracking of promotional item orders.
• Support execution of the Crisis Communication Plan as assigned, including timely coordination of public messaging.
• Respond to internal communication and marketing support requests within designated service level expectations.

General Expectations
This position is expected to maintain flexibility to perform additional responsibilities as needed. Ensure availability to address organizational priorities and support team operations. Exhibit professionalism in all interactions and representations of the organization.

Competencies

• Demonstrates strong written and verbal communication skills.
• Creates and manages digital content across multiple platforms.
• Proficient in Microsoft Office, with knowledge of photo/video editing tools preferred.
• Strong time management, problem-solving, and organization.
• Works independently and collaboratively to meet deadlines.
• Maintains professionalism and responsiveness to internal/external communications.
• Applies strategic thinking to align content and messaging with organizational goals.
• Demonstrates experience in copywriting and editing across digital and print formats.
• Effectively interprets and communicates data through reporting and campaign summaries.

Travel
This position requires the ability to conduct business travel as needed, which may include frequent travel outside the local area and overnight.

Work Environment
This role operates primarily in a professional office environment, with expectations for on-site presence and remote work options as determined by the Chief Operating Officer and the Director of Damage Prevention and Marketing. This role routinely uses standard office equipment such as computers, phones, photocopiers, web cameras, and virtual meeting software.

Qualifications

Required Education and Experience

• Degree in public relations, marketing, communications, or a related field (or equivalent experience).

• 2–4 years of relevant work experience in marketing or communications.

• Strong writing portfolio and experience working across digital platforms.

• Knowledge of marketing analytics tools or reporting dashboards is preferred.

• Demonstrated experience in project coordination or campaign management.

• Experience producing content for digital and print platforms, including newsletters, email campaigns, or web content.

• Strong communication and presentation skills, with proven experience in both internal and external messaging.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. The job may occasionally require interactions with customers in environments both on and offsite of company premises.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Publicado el ene 27, 2025

Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification

Hourly

Reports to

Accounting Manager

Summary/Objective

The Accounting Specialist supports the accounting and finance team by performing a variety of accounting duties, including managing accounts payable and receivable, reconciling accounts, and preparing accounting reports. This role ensures accuracy and compliance with company policies and accounting standards while contributing to the overall efficiency of the organization’s financial operations.

Direct Reports

None

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Accounts Receivable

• Generate and distribute monthly invoices and statements to members by appropriate deadlines
• Create manual invoices per request in a timely manner
• Submit member invoices in online portal system, if applicable
• Timely record and apply member payments including checks, credit card transactions, ACH and/or incoming wires and submit daily bank deposits in NetSuite
• Process credit card payments and approved refunds using appropriate payment method
• Review accounts receivable aging reports to identify past due accounts or accounts with credits. Research payment history and resolve issues (e.g., misapplied payments, billing or, PO discrepancies) to ensure timely and accurate payment
• Contact members to resolve accounts receivable discrepancies and follow up on past due balances, ensuring all activities and correspondence are documented in NetSuite
• Initiate collection efforts for past due customer accounts by contacting customers and documenting all communication and follow-up actions in NetSuite
• Keep member accounts up to date by creating new accounts, managing existing ones, recording correspondence, and adding files in NetSuite as needed

Accounts Payable

• Review, verify, and process vendor invoices, expense reports, and payment requests to ensure accuracy and compliance with company policies
• Manage the full-cycle accounts payable process, including coding invoices, obtaining approvals, and entering data into the financial system
• Prepare and process payments via checks, ACH, or wire transfers in a timely manner, ensuring proper documentation and authorization
• Reconcile accounts payable transactions and resolve discrepancies by communicating with vendors or internal departments
• Monitor accounts to ensure timely payment of invoices and identify opportunities for early payment discounts
• Maintain vendor records and ensure all required documentation, such as W-9 forms, is accurate and up to date

General Accounting

• Accurately record all financial transactions, including bank transactions, in NetSuite in a timely manner
• Respond to inquiries requests promptly and accurately
• Investigate and resolve AR and AP discrepancies by collaborating with vendors and members
• Maintain files and detailed records of corresponding information thoroughly and accurately in accordance with company policy and accepted accounting practices
• Assist with month-end and year-end closing processes, including accruals and reconciliations
• Prepare monthly reports, including aging reports, for management review
• Support internal and external audits by providing necessary documentation and explanations
• Generate accounting reports, as needed

Collaboration and Compliance

• Provide backup support for accounts payable or receivable functions during absences or peak periods.
• Collaborate with team members to ensure continuity and timely completion of tasks across financial operations
• Foster strong relationships with members, vendors, and internal departments to ensure efficient resolution of issues and maintain a high level of customer service
• Assist in developing and documenting standard operating procedures (SOPs) to streamline workflows and enhance operational efficiency
• Ensure the security of financial data by maintaining compliance with cybersecurity best practices and safeguarding sensitive information
• Maintain strict confidentiality of financial information and company records in accordance with company policies and applicable regulations

Qualifications

Required Education and Experience

• 1-3 years of experience in accounts payable, accounts receivable, or related accounting field
• High school diploma required; associate’s degree in accounting or finance preferred

Skills & Knowledge

• Proficiency in ERP Systems (e.g., NetSuite or similar)
• Proficiency in Office 365 applications
• Basic understanding of principles of finance, bookkeeping and accounting
• Extraordinary attention to detail, committed to accuracy, and must be highly organized
• Excellent oral and written communication skills, and professionalism when interacting with internal and external contacts are essential
• Confidentiality
• Problem solving skills
• Ability to complete projects and tasks in a thorough and timely manner
• Participate and collaborate in a team-based environment

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Publicado el nov 26, 2024

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Classification: Exempt

Reports to: Chief Operating Officer

Summary/Objective

The Director of Operations is responsible for executing company strategy through the oversight and direction of Texas811's operational functions, including the Contact Center, Quality Assurance, Training, and Stakeholder Support. This role includes Profit and Loss (P&L) accountability, ensuring operational and financial targets align with Texas811's mission, and delivers operational volume and revenue forecasts. The Director will ensure regulatory and contractual compliance, uphold industry-leading ticket quality and customer experience standards, and implement, maintain, and regularly update policies that benefit Texas811 membership, excavators, and employees. These policies should promote the safety, productivity, and professional growth of all team members.

Success in this role is achieved through effective collaboration with peers, cross-functional teams, strategic analysis of performance metrics, and continuous improvement initiatives to enhance service efficiency, quality, and stakeholder satisfaction.

Direct Reports

Operations Manager(s), Quality Assurance Manager, Stakeholder Support Manager(s), and the Training Manager.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational Oversight and Efficiency

• Oversee and support the efficient functioning of Damage Prevention Center Operations, Quality Assurance, Stakeholder Support, and Training departments.

• Collaborate with department managers and direct reports to optimize processes, eliminate bottlenecks, and ensure streamlined workflows that enhance service efficiency and reduce costs.

Leadership and Development

• Lead, manage, and coach direct reports with growth-oriented development opportunities to advance their roles and capabilities at Texas811.

• Ensure clear communication of goals, expectations, and performance feedback to build a cohesive, high-performing operations team.

Compliance and Quality Assurance

• Ensure all operational departments meet regulatory and contractual requirements and maintain Texas811’s customer experience standards.

• Regularly update department policies to reflect industry standards and promote a safe, compliant work environment.

Data-Driven Performance Management

• Use data analytics and KPIs to monitor and report on department performance, identifying trends, areas for improvement, and opportunities for efficiency gains.

• Collaborate with leadership to implement KPIs for customer satisfaction, ticket quality, and operational efficiency.

Strategic Planning and Budgeting

• Lead the development of annual volume forecasts, department budgets, and financial targets.

• Oversee P&L responsibilities and ensure effective allocation of resources to meet Texas811’s financial and service objectives.

• Conduct annual reviews of customer contracts to identify and implement adjustments that ensure profitability across all lines of business.

Cross-Department Collaboration and Communication

• Collaborate with other departments to support shared goals, align on strategic initiatives, and maintain transparent communication about operational projects and their impact on stakeholders.

Industry Collaboration and Knowledge Sharing

• Actively engage with industry partners and associations to stay current on best practices, regulatory changes, and trends.

• Represent Texas811 at industry events to contribute insights, promote collaboration, and enhance Texas811’s brand in the field.

Technology and Innovation

• Work closely with Technology Services to leverage modern tools and technologies for increased efficiency and superior service delivery.

• Drive the adoption of technology solutions that support operational excellence and growth.

Continuous Improvement and Stakeholder Feedback

• Establish mechanisms for gathering and analyzing feedback from customers, employees, and stakeholders to inform decisions and improve Texas811 services.

Crisis and Contingency Planning

• Ensure all operational areas have comprehensive contingency plans for service continuity during disruptions.

• Regularly review and update crisis communication plans.

Competencies

• Strategic Leadership – Ability to drive operational vision and align departmental goals with organizational priorities.

• Financial Acumen – Proficient in P&L management, budget analysis, and financial decision-making.

• Results-Driven – Focused on achieving measurable outcomes through goal setting and proactive problem-solving.

• Analytical Insight – Skilled in using data and KPIs to identify trends, inform decisions, and drive continuous improvement.

• Leadership – Inspires and guides teams, fostering collaboration and accountability to achieve goals.

• Problem-Solving – Uses data and critical thinking to identify challenges, evaluate solutions, and drive improvements.
• Cross-Functional Collaboration – Ability to work collaboratively across departments and build consensus on shared goals.
• Change Management – Demonstrated ability to lead and adapt to structural and process changes with minimal disruption.

General Expectations

This position is expected to maintain flexibility to perform additional responsibilities as needed. Ensure availability to address organizational priorities and support team operations. Exhibit professionalism in all interactions and representations of the organization.

Travel

This position requires the ability to conduct business travel as needed, which may include frequent travel outside the local area and overnight.

Work Environment

This job operates primarily in a professional office environment that is expected to be on-site with remote working options as determined by the Chief Operating Officer. This role routinely uses standard office equipment such as computers, phones, photocopiers, web cameras and virtual meeting software.

Qualifications

Required Education and Experience

• Advanced contact center leadership with extensive and relevant expertise

• Proven success leading large contact center operations (175+ agents and support staff)

• Advanced experience with automation, workforce management tools, and working with information technology leadership

• Bachelor’s degree in business, operations management, or a related field

• Excellent oral and written communication skills

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for extended periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Publicado el oct 01, 2024

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WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home), TX

Job Experience: 1 - 3 Years 

Pay Rate: $19.29/Hour

JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

1. A quiet work-from-home space
2. Reliable high-speed internet service that can be hard-wired via Ethernet cable

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process locate requests electronically and telephonically
• Communicate with customers and members concerning locate requests
• Transfer members and customers to appropriate departments
• Make changes to or cancel tickets as requested by customers
• Answer all assigned calls within IO seconds
• Notify a DPS when having technical issues
• Handles all customer interactions in a professional manner
• Assist with Contact Center needs and other duties as assigned Presents themselves professionally

Competencies

• Ability to read and interpret paper and computer based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality Basic computer and keyboarding skills
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

• This job operates primarily in a professional office environment
• This role routinely uses standard office equipment such as computers, phones. photocopiers. filing cabinets and fax machines

Required Education and Experience

• 1-3 years of customer service experience with the general public
• Ability to speak, read, and write in English and Spanish fluently

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Publicado el oct 01, 2024

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WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home)
Job Experience: 1 - 3 Years

Pay Rate: $18.37/Hour

JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

1. A quiet work-from-home space.

2. Reliable high-speed internet service that can be hard-wired via Ethernet cable.

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Process locate requests electronically and telephonically
• Communicate with customers and members concerning locate requests
• Transfer members and customers to appropriate departments
• Make changes to or cancel tickets as requested by customers
• Answer all assigned calls within 10 seconds
• Notify a DPS when having technical issues
• Handles all customer interactions in a professional manner
• Assist with Contact Center needs and other duties as assigned
• Presents themselves professionally

Competencies

• Ability to read and interpret paper and computer-based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality
• Basic computer and keyboarding skills
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now