Publicado el nov 22, 2022

Summary/Objective

As the VP of Technical Operations for Progressive Partnering, you will work closely with the GeoCall Lead Developer, Project Owner, partner executives and key staff, and all members of the P2 team to make sure GeoCall meets and exceeds all current and future needs of the P2 partners. This is a challenging role that will require someone with deep technical knowledge and an ability to build and nurture relationships across several different stakeholder groups within the damage prevention industry. You will be responsible for developing the organizations strategic plan, driving the technical and organizational roadmap, overseeing execution and delivery, and staying up to date on current and future technology trends in the industry and applying those methods to solve the problems of the business.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Success in this role will require excellent verbal and written communication skills as well as:

• Experience building and leading a team of exceptional software engineers and technical leaders
• A proven track record of delivery in rapidly changing, highly collaborative, multi-site, multi-stakeholder environments
• Experience managing globally distributed technology teams with direct report responsibility
• Experience in managing operational and financial budgets
• Deep knowledge and experience in software design and architecture and application development for modern cloud platforms
• High EQ and professional maturity, with an ability to engage at an executive level

Technical Stack

• .NET
• Typescript/Javascript
• Angular
• Docker
• Cloud Services
  • Azure SQL Server
  • Azure Functions
  • Azure Storage
  • Azure Container Registry
  • Azure Container Apps
• PostgreSQL
• PostGIS
• GIS (in general)

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.

Work Environment

This job operates primarily in a professional office environment. Therefore, this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Travel

This position requires the ability to conduct business travel as needed; which may include frequent travel outside the local area and overnight.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Publicado el nov 22, 2022

Summary/Objective

This role is responsible for overseeing all software architecture-related aspects of Texas811s various software applications. The Software Architect is responsible for researching, reviewing, and making recommendations on any new corporate software applications or innovations from a perspective of design, integration, and technical fit with other systems. For existing applications, the Software Architect will oversee all planning, designing, programming, and implementation of any in-house software development. For software enhancements provided by an external vendor, the Software Architect will take the lead role in reviewing and discussing all technical solution designs to ensure they meet the needs of Texas811. In addition, the Software Architect will act as the lead developer for other in-house Texas811 development staff. This will require the Software Architect to produce and maintain development practices and procedures and mentor/coach other development staff in these areas.

Direct Reports

N/A

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Collaborate with other professionals to determine functional and non-functional requirements for new and existing software or applications
• Work within a cross-functional Agile team to develop, design, and architect solutions in a highly iterative fashion
• Initiate and drive DevOps and QA improvements, enhancements, and automation
• Develop high-level product specifications with attention to system integration and feasibility
• Translate high-level business requirements into system requirements that guide the blueprint for design and development teams
• Become an expert in the end-to-end aspects of the products and services, and use this expertise in product enhancement discussions
• Assist in the architectural integrity of our products and identify problematic areas in current implementations
• Define all aspects of development, from appropriate technology and workflow to coding standards
• Successfully communicate all concepts and guidelines to the development team
• Ensure software meets all requirements of quality, security, modifiability, expansibility, etc.
• Actively seek improvements to business software processes and interactions
• Provide technical guidance and coaching to all staff and contractors
• Design and maintain complex software architectures according to software engineering best practices
• Approve final products before launch

Competencies

• Significant knowledge of fundamental programming concepts and methodologies

• Broad knowledge of relevant technology architectures
• Thorough understanding of software scalability and performance
• Demonstrate ability to stay current with the latest advances in web technologies, evaluating these technologies for use in real world applications
• Experience with AWS and Azure cloud infrastructure and services
• Understanding and the ability to apply software quality assurance principles
• Excellent knowledge of software and application design and architecture
• Outstanding communication and presentation abilities
• Excellent oral and written communication skills
• High-quality organizational and leadership skills
• Technical mindset with great attention to detail
• Self-directed to succeed in a changing environment

Technology Stack

• .NET
• Typescript/Javascript
• Angular
• Docker
• Cloud Services
  • Azure SQL Server
  • Azure Functions
  • Azure Storage
  • Azure Container Registry
  • Azure Container Apps
• PostgreSQL
• PostGIS
• GIS (in general)

Work Environment

This job operates primarily in a professional office environment. Therefore, this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Required Education and Experience

• Bachelors degree in Computer Science, Computer Engineering, Software Engineering, or similar fields is preferred; or work history equivalent
• Excellent knowledge of software and application design and architecture
• Experience in Cloud-based systems to architect, build and deploy micro services-base applications (Azure preferred)
• Proven experience as a software architect
• Knowledge of CI/CD pipelines and processes
• Ability to speak, read, and write in English fluently
• Responsibilities may include other tasks needed to help support Texas811
• Available when needed

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Publicado el jul 14, 2022

Summary/Objective

The Applications Support Analyst engages with the product at every stage, from design, through testing and then into production and support. This role will support the business in delivering a world-class customer experience to our partners by ensuring maximum operability of our systems. Uptime, response time and customer responsiveness are paramount.

Direct Reports

GeoCall Administrators

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Assist with the deployment and upgrade of applications and server environments for applications, including data warehouses
• Assisting with the coordination efforts with sys admin for server updates in applications environments
• Provide tier one software application support; assist in supporting application infrastructure
• Assist in handling and analyzing feasibility of application enhancement requests and development environment application upgrades
• Log common application issues in order to suggest new feature recommendations and/or bug fixes
• Assist with the development of test plans to verify core functionality of modified/upgraded applications
• Maintain current knowledge of application build release features and dates and of relevant application technologies
• Develop and execute method to communicate new features after application upgrades
• Set up and administer application service accounts utilizing principle of least privilege
• Assist in documenting existing and future custom code solutions
• Interface and work with employees, customers, and members while providing complete customer satisfaction
• Develop and automate SQL server reports utilizing SSMS and SQL server agent
• Manage the delivery of automated business reports for the organization and report data for administrative staff
• Test and assist applications team in reviewing, debugging, and implementing new application features
• Assist with Contact Center needs and other duties as assigned
• Presents themselves professionally

Competencies

• Knowledge of Weblogic, UNIX, Windows and MS SQL
• Excellent oral and written communication skills
• Excellent attendance and punctuality
• Time management abilities
• Problem Solving/Analysis skills
• Ability to adapt to change

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Required Education and Experience

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• 4-7 years’ experience working in operations devops environments
• 4-7 years’ experience in troubleshooting customer related issues and managing customer relationships required
• Experience in troubleshooting and configuring applications running on WebLogic
• Experience in resolving day-to-day support issues, ensuring effective and timely resolution of issues in production environment, troubleshooting internal customer related issues, and managing customer relationships
• Experience in working with Unix and Windows using command line tools for searching, scripting, and monitoring situations, including Oracle SQL scripting
• Experience in performing systems analysis in the support and operation of a large-carrier class enterprise retail system
• Ability to speak, read, and write in English fluently

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Publicado el ene 08, 2022

Location: Work from home
Job Experience: 1 - 3 Years

JOB DESCRIPTION

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

Part-time positions available.

JOB REQUIREMENTS

• Must provide a quiet workspace
• Must have reliable high-speed internet service
• Ability to read and interpret paper and computer based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality
• Basic computer and keyboarding skills
• Ability to type 30+ wpm
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)
• 1-3 years of customer service experience with the general public
• Ability to speak, read, and write in English fluently

If position is offered, employment will be contingent upon background check and drug screen.

NO RELOCATION PACKAGE AVAILABLE

Texas Excavation Safety System (“TEXAS811”) is an equal opportunity employer that maintains a policy of non-discrimination with respect to all employees and applicants for employment. All personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination and educational, recreational, and social programs are administered without regard to race, color, sex, religion, national origin, age, disability, genetic information, military status or any other prohibited characteristic of otherwise qualified individuals. Employment decisions of TEXAS811 are based solely on the individual’s qualifications, merit, and performance.

Publicado el ene 08, 2022

Location: Work from home
Job Experience: 1 - 3 Years

JOB DESCRIPTION

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

Part-time positions available.

JOB REQUIREMENTS

• Must provide a quiet workspace
• Must have reliable high-speed internet service
• Ability to read and interpret paper and computer based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality
• Basic computer and keyboarding skills
• Ability to type 30+ wpm
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)
• 1-3 years of customer service experience with the general public
• Ability to speak, read, and write in English fluently

If position is offered, employment will be contingent upon background check and drug screen.

NO RELOCATION PACKAGE AVAILABLE

Texas Excavation Safety System (“TEXAS811”) is an equal opportunity employer that maintains a policy of non-discrimination with respect to all employees and applicants for employment. All personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination and educational, recreational, and social programs are administered without regard to race, color, sex, religion, national origin, age, disability, genetic information, military status or any other prohibited characteristic of otherwise qualified individuals. Employment decisions of TEXAS811 are based solely on the individual’s qualifications, merit, and performance.

Publicado el jul 02, 2021

Location: Telecommute (Work from Home), TX

Job Experience: 1 - 3 Years 

JOB DESCRIPTION

This is a telecommute/work from home position. Employee must provide:

1. A quiet work from home space
2. Reliable high-speed internet service that can be hard wired via Ethernet cable

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

Available Shifts:

Saturday -Wednesday 2:00pm - 10:30pm

Thursday - Monday 2:00pm - 10:30pm

Essential Functions

1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
2. Process locate requests electronically and telephonically
3. Communicate with customers and members concerning locate requests
4. Transfer members and customers to appropriate departments
5. Make changes to or cancel tickets as requested by customers
6. Answer all assigned calls within IO seconds
7. Notify a DPS when having technical issues
8. Handles all customer interactions in a professional manner
9. Assist with Contact Center needs and other duties as assigned Presents themselves professionally

Qualifications

​

Competencies

• Ability to read and interpret paper and computer based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality Basic computer and keyboarding skills
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

• This job operates primarily in a professional office environment
• This role routinely uses standard office equipment such as computers, phones. photocopiers. filing cabinets and fax machines

Required Education and Experience

• 1-3 years of customer service experience with the general public
• Ability to speak, read, and write in English and Spanish fluently

Physical Demands/ADA Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.