Publicado el dic 19, 2023

Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification
Exempt

Reports to
Director of Damage Prevention and Marketing

Summary/Objective
Responsible for overseeing Texas811 marketing staff and effectively promoting the organization’s services, products, and brand while ensuring that education and awareness campaigns are targeting the correct stakeholder audience(s).

Direct Reports
Marketing/Communications Managers and Specialists

Essential Functions/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Planning and implementation of new marketing and awareness strategies for Texas811 and its customers (vendor states)
• Testing viability of products and services through market research and stakeholder feedback
• Utilization of existing and new data to propose new marketing strategies
• Continuous tracking of and reporting on marketing leading indicators and KPI’s
• Development of target market segments and customer profiles
• Assist director in development of annual marketing plans utilizing provided strategy and collaborative company goals
• Development of effective internal communication strategies
• Management of the Texas811 magazine
• Planning and implementation of brand awareness and feedback including damage control in cases of bad publicity
• Planning and collaboration on new and existing website content
• Content development and execution on monthly, quarterly, and annual marketing and awareness reports
• Serves on organizational committees as needed (internal & external)
• Responsibilities may include other tasks needed to help support Texas811
• Assists director in department budget development and adherence
• Ability to work both in office and remotely and may require some availability as needed outside of normal office hours
• Present themselves professionally
• Execution of communications role in business continuity

Job Specifications

• Ability to manage multiple projects, plan and prioritize
• Strong understanding of company prioritization
• Knowledge of marketing, sales, stakeholders, and business processes
• Strong oral and written communication skills
• Strong analytical and problem-solving skills
• Strong time management skills

Competencies

• Systems thinking
• Results driven
• Problem-solving/ data analysis
• Communication proficiency
• Strong project management, writing, and reporting skills
• Self-directed to succeed in a changing environment.
• Experience in campaign planning and content production
• Experience in copywriting and editing
• Working knowledge of MS Office; photo and video-editing platforms
• Excellent communication (oral and written) and presentation skills
• Outstanding organizational and planning abilities
• Knowledge of social media platforms
• Market forecasting
• Strategic cost optimization
• Leadership skills

Travel
This position requires the ability to conduct business travel as needed, which may include some travel outside the local area and overnight.

Work Environment
This job operates primarily in a blended office environment requiring both on-site and remote capabilities. This role routinely uses standard office equipment such as computers and phones.

Qualifications

Required Education and Experience

• Degree in public relations, marketing, communications, or equivalent field (or equivalent experience)
• Minimum 2-4 years experience in an industry-related job or in various positions at Texas811
• Ability to work without supervision and to effectively direct the work of others.

Physical Demands/ADA Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The job may occasionally require interactions with customers in environments both on and offsite of company premises.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Publicado el ene 08, 2022

WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home)
Job Experience: 1 - 3 Years

Pay Rate: $17.32/Hour

JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

1. A quiet work-from-home space.

2. Reliable high-speed internet service that can be hard-wired via Ethernet cable.

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Process locate requests electronically and telephonically
• Communicate with customers and members concerning locate requests
• Transfer members and customers to appropriate departments
• Make changes to or cancel tickets as requested by customers
• Answer all assigned calls within 10 seconds
• Notify a DPS when having technical issues
• Handles all customer interactions in a professional manner
• Assist with Contact Center needs and other duties as assigned
• Presents themselves professionally

Competencies

• Ability to read and interpret paper and computer-based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality
• Basic computer and keyboarding skills
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Publicado el jul 02, 2021

WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home), TX

Job Experience: 1 - 3 Years 

Pay Rate: $18.19/Hour

JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

1. A quiet work-from-home space
2. Reliable high-speed internet service that can be hard-wired via Ethernet cable

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process locate requests electronically and telephonically
• Communicate with customers and members concerning locate requests
• Transfer members and customers to appropriate departments
• Make changes to or cancel tickets as requested by customers
• Answer all assigned calls within IO seconds
• Notify a DPS when having technical issues
• Handles all customer interactions in a professional manner
• Assist with Contact Center needs and other duties as assigned Presents themselves professionally

Competencies

• Ability to read and interpret paper and computer based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality Basic computer and keyboarding skills
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

• This job operates primarily in a professional office environment
• This role routinely uses standard office equipment such as computers, phones. photocopiers. filing cabinets and fax machines

Required Education and Experience

• 1-3 years of customer service experience with the general public
• Ability to speak, read, and write in English and Spanish fluently

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.