Publicado el oct 01, 2024

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WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home), TX

Job Experience: 1 - 3 Years 

Pay Rate: $19.19/Hour

JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

1. A quiet work-from-home space
2. Reliable high-speed internet service that can be hard-wired via Ethernet cable

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process locate requests electronically and telephonically
• Communicate with customers and members concerning locate requests
• Transfer members and customers to appropriate departments
• Make changes to or cancel tickets as requested by customers
• Answer all assigned calls within IO seconds
• Notify a DPS when having technical issues
• Handles all customer interactions in a professional manner
• Assist with Contact Center needs and other duties as assigned Presents themselves professionally

Competencies

• Ability to read and interpret paper and computer based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality Basic computer and keyboarding skills
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

• This job operates primarily in a professional office environment
• This role routinely uses standard office equipment such as computers, phones. photocopiers. filing cabinets and fax machines

Required Education and Experience

• 1-3 years of customer service experience with the general public
• Ability to speak, read, and write in English and Spanish fluently

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Publicado el oct 01, 2024

Apply Now

WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home)
Job Experience: 1 - 3 Years

Pay Rate: $18.37/Hour

JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

1. A quiet work-from-home space.

2. Reliable high-speed internet service that can be hard-wired via Ethernet cable.

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Process locate requests electronically and telephonically
• Communicate with customers and members concerning locate requests
• Transfer members and customers to appropriate departments
• Make changes to or cancel tickets as requested by customers
• Answer all assigned calls within 10 seconds
• Notify a DPS when having technical issues
• Handles all customer interactions in a professional manner
• Assist with Contact Center needs and other duties as assigned
• Presents themselves professionally

Competencies

• Ability to read and interpret paper and computer-based maps
• Ability to calculate and convert measurements and distances
• Ability to interpret directions and instructions by phone, computer, or paper
• Excellent oral and written communication skills
• Excellent attendance and punctuality
• Basic computer and keyboarding skills
• Good grammar, voice, and diction
• Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Publicado el jun 05, 2024

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Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification

Exempt

Reports to

Sr. Damage Prevention Manager

Summary/Objective

The Damage Prevention Manager (DPM) is responsible for establishing and maintaining an effective damage prevention program in a geographic section of the state in conjunction with local stakeholders. The DPM administers Texas811 education as available in their geographic region to support local activities that promote damage prevention and stakeholder safety. The DPM oversees all aspects of the Texas811 damage prevention outreach program in their area of responsibility.

Direct Reports

N/A

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Implements Damage prevention activities including:
  • Execution of Damage Prevention goals and strategies, identifying new opportunities to provide damage prevention services to stakeholders.
  • Facilitation of local damage prevention council chapters and assisting local leadership
  • Leading in the planning and execution of local awareness activities and events to encompass all excavators and facility owners.
• Support Operations function by providing feedback from current and potential members and excavators for service improvements.
• Support Marketing and Business Development functions by identifying prospective members and promoting damage prevention products and services to stakeholders.
• Support Education function by providing training and through promotion of educational material such as the Texas811 newsletter, Texas811 magazine, and Damage Prevention Council of Texas material.
• Support the Sr. Damage Prevention Manager by assisting in the development of events.
• Responsibilities may include other tasks needed to help support Texas811 and the DPC of Texas.
• Available when needed
• Presents themselves professionally
• Must live within 1 hour of the Houston area

Qualifications

Competencies

Technical Knowledge

o Knowledge of different types of underground utilities, including gas, liquids, electrical, telecommunications and water/wastewater

o Expertise in excavation best practices including tolerance zones, soft digging methods and mechanical excavation

o Familiarity with methods to prevent underground utility damage both during and before excavation

o Familiarity with local, state, and national regulations and guidelines including RRC Title 16, Chapter 18, and Texas Utility Code 251.

Training and Communication Skills

o Experience in delivering training sessions, workshops, and seminars on damage prevention related topics.

o Ability to develop training materials including presentations and instructional aids that cater to various learning styles.

o Excellent verbal and written communication skills to convey information to diverse and sometimes large audiences.

Safety and Risk Mitigation

o Competence in identifying potential risks associated with excavation and underground utilities and developing strategies to mitigate these risks.

o Strong emphasis on safety principles and the ability to instill a safety-first mindset in trainees.

Interpersonal Skills

o Ability to work with a diverse range of individuals, including trainees, colleagues, different departments, and various stakeholders.

o Commitment to providing excellent customer service to both internal and external stakeholders.

Technical Tools and Software

o Proficiency in using software applications for training development, delivery, and record-keeping. (Microsoft Office & Learning Management Systems)

o Familiarity with the tools used in both excavation and underground utility locating.

Professional Development

o Commitment to investing in yourself and professional development by staying with current trends, new technologies, and best practices in damage prevention and education.

Travel

This position requires the ability to conduct business travel as needed; which may include frequent travel outside the local area and overnight.

Work Environment

This job operates primarily in a remote professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and filing cabinets.

Required Education and Experience

3-5 years’ experience in utility management and/or damage prevention activities (regulatory, locating, utility operations, etc.)

Knowledge of utility operation/damage prevention

Knowledge of excavation best practices

Proven record in increasing awareness of facilities and hazards of 3rd party damage

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply Now

Publicado el dic 19, 2023

Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification
Exempt

Reports to
Director of Damage Prevention and Marketing

Summary/Objective
Responsible for overseeing Texas811 marketing staff and effectively promoting the organization’s services, products, and brand while ensuring that education and awareness campaigns are targeting the correct stakeholder audience(s).

Direct Reports
Marketing/Communications Managers and Specialists

Essential Functions/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Planning and implementation of new marketing and awareness strategies for Texas811 and its customers (vendor states)
• Testing viability of products and services through market research and stakeholder feedback
• Utilization of existing and new data to propose new marketing strategies
• Continuous tracking of and reporting on marketing leading indicators and KPI’s
• Development of target market segments and customer profiles
• Assist director in development of annual marketing plans utilizing provided strategy and collaborative company goals
• Development of effective internal communication strategies
• Management of the Texas811 magazine
• Planning and implementation of brand awareness and feedback including damage control in cases of bad publicity
• Planning and collaboration on new and existing website content
• Content development and execution on monthly, quarterly, and annual marketing and awareness reports
• Serves on organizational committees as needed (internal & external)
• Responsibilities may include other tasks needed to help support Texas811
• Assists director in department budget development and adherence
• Ability to work both in office and remotely and may require some availability as needed outside of normal office hours
• Present themselves professionally
• Execution of communications role in business continuity

Job Specifications

• Ability to manage multiple projects, plan and prioritize
• Strong understanding of company prioritization
• Knowledge of marketing, sales, stakeholders, and business processes
• Strong oral and written communication skills
• Strong analytical and problem-solving skills
• Strong time management skills

Competencies

• Systems thinking
• Results driven
• Problem-solving/ data analysis
• Communication proficiency
• Strong project management, writing, and reporting skills
• Self-directed to succeed in a changing environment.
• Experience in campaign planning and content production
• Experience in copywriting and editing
• Working knowledge of MS Office; photo and video-editing platforms
• Excellent communication (oral and written) and presentation skills
• Outstanding organizational and planning abilities
• Knowledge of social media platforms
• Market forecasting
• Strategic cost optimization
• Leadership skills

Travel
This position requires the ability to conduct business travel as needed, which may include some travel outside the local area and overnight.

Work Environment
This job operates primarily in a blended office environment requiring both on-site and remote capabilities. This role routinely uses standard office equipment such as computers and phones.

Qualifications

Required Education and Experience

• Degree in public relations, marketing, communications, or equivalent field (or equivalent experience)
• Minimum 2-4 years experience in an industry-related job or in various positions at Texas811
• Ability to work without supervision and to effectively direct the work of others.

Physical Demands/ADA Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The job may occasionally require interactions with customers in environments both on and offsite of company premises.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.